Are you looking to develop your management and leadership skills? Check out the courses below.
***Excellence in Leadership classes require a minimum of eight (8) participants to proceed. This ensures participants gain the full benefit of the training experience.
In the event that a class is rescheduled, we will notify participants via email automatically registering them in the next scheduled training. If the new date does not work, the participants can respond with a preferred date.
Resourceful Leadership: Maximizing Impact with Limited Resources
Learn strategies to innovate and excel even in resource-constrained environments. This course covers practical techniques for optimizing available resources, and driving impactful results.
Not eligable for CPE credits at this time.
Words That Move Us: Transforming Our Messages Into Memorable Moments
Frequently, leaders in the public arena bombard us with messages shared in speeches, social media, and interviews. What does it take to deliver a message that stays with the listener long after they hear it? In this workshop, we will examine some of the most inspirational speeches from civic leaders and uncover secrets to communicating with consequence—helping our audiences both think and feel profoundly.
Not eligable for CPE credits at this time.
Servant Leadership: Fostering Growth, Well-being, and Empowerment
Embrace a leadership style focused on the holistic development of your team. Learn how to prioritize the well-being and empowerment of employees, creating a supportive and thriving organizational culture.
Not eligable for CPE credits at this time.
Employee Life Cycle
This course empowers managers and leaders to actively engage in every phase of an employee's journey, from recruitment to retirement, emphasizing that supporting and developing employees is not solely an HR responsibility. Through practical strategies, participants will learn how to foster growth, retention, and satisfaction at each stage to build a thriving workplace culture.
More Information
Objectives:
1. Understand the 7 stages of the Employee Life Cycle and how performance management is embedded throughout all the stages.
2. Attract top talent and hire the best fit for both the role and organizational culture.
3. Ensure employees have a smooth transition into the organization and feel welcome, confident, and productive from the start.
4. Build continuous employee growth and skill enhancement.
5. Maximize employee performance and contributions for the organization and employee’s success.
6. Increase employee satisfaction and reduce turnover.
7. Develop and build long-term connections and career progression.
8. Manage employee exits professionally while preserving relationships and retaining knowledge within the organization.
Program Knowledge Level:
This basic course is ideal for managers that want to actively engage in every phase of an employee’s journey from recruitment to retirement.
Prerequisite Education and Experience:
None
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
12 hours
Building Effective Teams
What makes a high performing team? What is the difference between a true team and a work group? In this program, participants will learn what makes both an effective team leader as well as the stages of developing an effective team to achieve an organization's missions and goals. Through discussions and exercises, participants will also explore how to manage the most common dysfunctions of a team and how to reinforce a team's strengths while learning their own leadership and preferred team styles.
More Information
Objectives:
1. Identify the characteristics of an effective team.
2. Explore strategies for building a high performing team.
3. Identify characteristics of effective team leaders and players.
4. Explain the process of developing a team charter.
5. Explore strategies to facilitate effective team meetings.
6. Identify ways to manage dysfunctional behavior in teams.
7. Discuss ways to reinforce team performance.
Program Knowledge Level:
This basic course is ideal for managers look to build a high performing team.
Prerequisite Education and Experience:
None
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
6 hours
Emotional Intelligence and Leadership
Effective Leaders typically have high IQ's, extensive education, years of experience, and deep knowledge in their fields. As valuable as these skills and abilities are, none of these factors predict who will be successful as leader and who won't. What more is needed? The answer is emotional intelligence, or EQ as it's commonly called. Research in the EQ field has found that it is the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence. This interactive class will help you understand what emotional intelligence is, learn specific strategies for enhancing and managing your EQ, and offer practical applications for leveraging EQ in a leadership role.
More Information
Objectives:
1. Differentiate between EQ and IQ (Emotional vs Intelligent).
2. Identify the five competencies of emotional intelligence.
3. Recognize the three skills in each competency.
4. Develop strategies for self-awareness and self-regulation.
5. Understand how emotional intelligence and communication impact your work and personal life.
6. Explain the importance of emotional intelligence on relationship management and leadership.
Program Knowledge Level:
This basic course is ideal for managers looking to learn specific strategies for enhancing and managing your emotional intelligence.
Prerequisites:
None
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
6 hours
Facilitation Strategies
Managers are realizing the value of keeping a group energized, focused on task, and producing effective results. Whether you lead a problem-solving team, work with executives in strategic planning, or just want to assist in moving your own group through the collaborative process more effectively, facilitation is a critical skill. This session teaches the fundamentals of facilitation and provides opportunities for participants to practice the techniques they learn.
More Information
Objectives:
1. Describe and model the facilitator’s role.
2. Identify your personal challenges as a facilitator.
3. Create an agenda and recognize the importance of a sponsor interview.
4. Identify and use skillful questions to maintain engagement.
5. Utilize consensus building tools.
6. Recognize and manage dysfunctional participant behavior.
Program Knowledge Level:
This basic course is ideal for managers looking energize a group, keep them focused on task, and produce effective results.
Prerequisites:
None
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
12 hours
Managing Organizational Change
The only thing that is truly constant in today’s world is change. In this program, we will go over the various phases of changes and how they affect an organization. What are some strategies to help facilitate change and deal with resistance within a team or a structure? How can you measure an organizational change to ensure it is carried through fully? Through a series of discussions and exercises, we will explore different approaches and strategies to both facilitating and personally reacting to changes in the professional environment.
More Information
Objectives:
1. Define and understand the nature of change.
2. Recognize the importance of mindset.
3. Explore the impacts and responses to change.
4. Explain the resistance to change.
5. Identify the roles in change.
6. Develop a Force-Field Analysis.
Program Knowledge Level:
This basic course is ideal for managers looking to facilitate change and deal within a team.
Prerequisites:
None
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
12 hours
Problem Solving and Decision Making
Solving problems and making decisions have always been two tough functions of management. In this session you will learn how to handle the tough issues effectively by developing your ability to utilize a variety of decision-making styles. You will also learn and have an opportunity to practice a systematic process to help you identify and successfully implement solutions to complex problems you experience in the rapidly changing environment of organizations.
More Information
Objectives:
1. Describe the six steps of the problem-solving process.
2. Describe and use problem-solving tools.
3. Explain the steps in the decision-making process.
4. Describe three decision-making styles and the appropriate use of each.
5. Explain the Ladder of Inference and its effect on decision-making.
6. Define and explain quality and acceptance as factors in selecting a decision-making style.
Program Knowledge Level:
This basic course is ideal for managers wanting to learn a variety of decision-making techniques.
Prerequisites:
None
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
12 hours
An Introduction to Project Management
Effective project management is a core competency for managers. For those responsible for organizing projects of all sizes, this course provides the knowledge, skills, and tools that lead to successful project results.
More Information
Objectives:
1. Define project management.
2. Describe the processes of a project management lifecycle.
3. Build a work breakdown structure (WBS).
4. Create a critical path method (CPM) schedule.
5. Utilize a project management framework.
Program Knowledge Level:
This basic course is a an introduction to project management - ideal for individuals wanting to develop their knowledge and skills around successfully managing projects.
Prerequisites:
None
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
9 hours
Strategic Planning and Performance Measures
Using a case study, this session provides an opportunity for hands-on application of the strategic planning and performance measurement process that is required of Texas state agencies.
Not eligable for CPE credits at this time.
High Impact Presentations
Today's managers and leaders frequently find themselves in forums where they must formally present information clearly, accurately, and often in a limited time frame. This session will provide strategies for planning, preparing, and delivering effective presentations. Participants will identify their personal presentation challenges and participate in practice sessions which will include giving and receiving feedback.
More Information
Objectives:
1. Explain why good delivery is important to successful speaking.
2. Explain how personal preferences can influence your presentation.
3. Explain the role of speaker credibility.
4. Discuss strategies for controlling nerves.
5. Explain the value of an audience-centered presentation.
6. Identify things to consider when using stories and humor.
7. Construct an effective presentation opening, body, and conclusion.
8. Identify methods to gain audience attention.
9. Explain the advantages of using visual aids.
10. Identify strategies for managing tough audience questions.
11. Practice giving and receiving feedback on presentation skills.
Program Knowledge Level:
This basic course is ideal for managers want to learn strategies for planning, preparing and delivering effective presentations.
Prerequisites:
None
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
12 hours
Conflict Resolution
No organization is immune to internal conflict. There will always be personality clashes, misunderstandings, petty irritations and turf battles. People may battle openly over an issue or refuse to communicate at all. This session will not attempt to help managers avoid conflict, but will provide a toolbox for working out differences and using conflict as an opportunity for personal and organizational growth and change.
More Information
Objectives:
1. Define conflict and describe its positive and negative implications.
2. Describe how conflict is influenced by organizational culture.
3. Develop effective communication strategies for conflict resolution.
4. List five conflict response modes and describe the appropriate use of each response.
5. Explain the impact of assumptions and listening skills in conflict situations.
6. Explain and apply elements of an interest-based negotiation style.
Program Knowledge Level:
This basic course is ideal for managers look to build a toolbox for working out differences and to use conflict as an opportunity for personal and organizational growth and change.
Prerequisites:
There are no prerequisites for Conflict Resolution. However, there is pre-work. Once you register you will receive the following assessment, which you are strongly encouraged to complete prior to the start of training:
- TKI (Thomas-Kilmann Conflict Mode Instrument)
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
12 hours
Effective Communications
Do you want to be more effective at influencing the outcomes you want from your leadership? This half day session teaches tips and tricks to be a better communicator. Prior to your session, you will complete a Situation Analysis, which will be used for an email lesson and later to develop a presentation to put to practice your new skills.
More Information
Objectives:
1. Understand tools and tips to be a more effective communicator.
2. Implement writing and presentation strategies to convey a clear and concise message.
Program Knowledge Level:
This basic coursis for individuals looking to be a more effective communicator.
Prerequisites:
There are no prerequisites for Effective Communications. However, there is pre-work. Once you register you will receive the following assessment, which you are strongly encouraged to complete prior to the start of training:
- Situation Analysis
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
3 hours
Leading in a Multigenerational Work Environment
Today’s workplace is dynamic and challenging with four generations in the workplace, each with unique perspectives, values, and communication styles. This course is designed to equip participants with the knowledge and strategies necessary to effectively navigate and increase understanding, collaboration and performance of the multigenerational workforce.
More Information
Objectives:
1. Differentiate between the generational identities.
2. Identify roadblocks to overcome when working across generations.
3. Explore strategies to dismantle barriers between generations.
4. Examine ways to reinforce the ability to leverage each generation’s
knowledge/strengths.
5. Evaluate the organization’s culture and generational diversity.
6. Describe the four shared values among the generations.
7. Analyze a case study.
8. Create an action plan for your yourself, department or team.
Program Knowledge Level:
This basic course is designed for managers looking to develop the knowledge and strategies to effectively navigate across multiple generations.
Prerequisites:
None
Delivery:
This group internet (virtual) training will be capped at 35 people.
Contact Hours/TSBPA CPE Credit:
12 hours
Leadership and Managerial Burnout
Explore the root causes and costs of burnout, learn how leadership styles impact well-being, and develop strategies for resilience. Participants will leave with a clear recovery plan and renewed commitment to leading with purpose and energy. Reclaim your spark—leadership doesn’t have to come at the expense of your well-being.
More Information
Objectives:
1. Define managerial burnout and distinguish it from general workplace stress.
2. Identify common causes of burnout in state agencies and non-profits.
3. Analyze the psychological impact and its cost to organizations.
4. Evaluate leadership styles that either prevent or contribute to burnout.
5. Develop personal strategies to prevent and manage burnout.
6. Recommend organizational level interventions that reduce managerial burnout.
7. Design sustainable recovery plans that promote long term leadership well-being.
8. Create a personal commitment plan to maintain energy, purpose and resilience.
Prerequisites:
None
Contact/TSBPA CPE Credit:
12 hours
Time Management
Are you someone who “works better under pressure?” Identify and overcome time management challenges with proven time management techniques and become a more effective and efficient worker.
More Information
Objectives:
1. Understanding time management – definition, importance and benefits.
2. Use Eisenhower Matric to prioritize tasks based on urgency and importance.
3. Identifying and overcoming time management challenges.
4. Learn advanced time management techniques.
5. Develop effective meeting management and communication strategies.
Prerequisites:
None
Contact/TSBPA CPE Credit:
6 hours
Resilient Leadership: Navigating Crisis with Confidence
When the unexpected hits, will your leadership rise to meet the moment? This hands-on training explores how to lead with clarity and courage through crises that threaten operations, trust, or public safety. Learn how to build a crisis-ready team, communicate under pressure, and apply structured response frameworks. Participants will walk away with a customizable crisis response plan and the confidence to lead their organizations through uncertainty.
More Information
Objectives:
- Define what constitutes a crisis and distinguish it from routine challenges or emergencies.
- Identify the stages of a crisis and the leadership actions appropriate to each stage.
- Analyze real-world crisis case studies to evaluate effective and ineffective responses.
- Apply communication strategies for managing uncertainty and maintaining trust.
- Evaluate your leadership style and how it manifests under pressure.
- Differentiate between an Incident Command System and a Crisis Response Plan
- Build a crisis management team and assign roles using Incident Command System framework.
- Develop a crisis response plan, including communications, logistics, and after-action review components.
Prerequisites:
None
Contact Hours/TSBPA CPE Credit:
12 hours