Barbara Jordan State Office Building
1601 Congress Avenue, Austin TX 78701
***Excellence in Leadership classes require a minimum of eight (8) participants to proceed. This ensures participants gain the full benefit of the training experience.
In the event that a class is rescheduled, we will notify participants via email automatically registering them in the next scheduled training. If the new date does not work, the participants can respond with a preferred date.
Objectives:
1. Define what constitutes a crisis and distinguish it from routine challenges or emergencies.
2. Identify the stages of a crisis and the leadership actions appropriate to each stage.
3. Analyze real-world crisis case studies to evaluate effective and ineffective responses.
4. Apply communication strategies for managing uncertainty and maintaining trust.
5. Evaluate your leadership style and how it manifests under pressure.
6. Differentiate between an Incident Command System and a Crisis Response Plan
7. Build a crisis management team and assign roles using the Incident Command System framework.
8. Develop a crisis response plan, including communications, logistics, and after-action review components.
Program Knowledge Level:
This basic course is ideal for managers that want to lead with clarity and courage through crisis.
Prerequisite Education and Experience:
None
Advanced Preparation:
None
Delivery:
This is a Group Live (in-person) training. In-person training will be held in Austin and will be capped at 56 people.
Contact Hours/TSBPA CPE Credit:
12 hours
NASBA CPE Credit Breakdown - Group Live
Business Management and Organization = 12 CPE credits
LBJ School of Public Affairs, Governor's Center for Management Development is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.NASBARegistry.org.