Barbara Jordan State Office Building
1601 Congress Avenue, Austin TX 78701
***Excellence in Leadership classes require a minimum of eight (8) participants to proceed. This ensures participants gain the full benefit of the training experience.
In the event that a class is rescheduled, we will notify participants via email automatically registering them in the next scheduled training. If the new date does not work, the participants can respond with a preferred date.
Objectives
1. Explain the core principles of operational excellence and accountability in the public sector.
2. Identify and define key performance indicators (KPIs) that align organizational goals with operational outcomes.
3. Use basic performance data to inform decision-making and improvement efforts, recognizing the limitations of metrics.
4. Apply practical strategies to improve public sector customer service by balancing efficiency, consistent service delivery across populations, and stakeholder expectations.
5. Assess how budget constraints affect operational priorities and service delivery, including trade-offs involved in “doing more with less.”
6. Identify opportunities to improve efficiency through technology and digital transformation, including automation and data systems.
7. Explain how emerging technologies, including AI, can support operational effectiveness and accountability, while recognizing ethical and governance considerations.
8. Develop a high-level operational improvement action plan that integrates performance measurement, service quality, fiscal responsibility, and technology.
Program Knowledge Level
This basic course is for managers that want to learn how to better manage their time to be a more efficient and effective leader.
Prerequisite Education and Experience
None.
Delivery
This Group Live (in-person) training will be held in Austin and will be capped at 56 people.
Contact Hours/TSBPA CPE Credit
12 hours