Assessing the resident opportunities for self-sufficiency program of the Housing Authority of the City of Austin

The Ray Marshall Center conducted a detailed process analysis of the Resident Opportunities for Self-Sufficiency (ROSS) Program that connects public housing residents with workforce development and supportive services available through community-based partnerships for the Housing Authority of the City of Austin (HACA). The evaluation examines client flow, services, partnerships, and outcomes, as well as forms and procedures for client intake, initial assessment, case management, and program performance measurement.