Barbara Jordan State Office Building
1601 Congress Avenue, Austin TX 78701
***Excellence in Leadership classes require a minimum of six (6) participants to proceed. This ensures participants gain the full benefit of the training experience.
In the event that a class is rescheduled, we will notify participants via email automatically registering them in the next scheduled training. If the new date does not work, the participants can respond with a preferred date.
Objectives
1. Describe observable behaviors and their impact without making assumptions about character or intent.
2. Prepare and deliver feedback that connects performance expectations to agency responsibilities and public service.
3. Respond to defensiveness, disagreement, or strong emotion while maintaining clarity and respect.
4. Receive feedback by asking for examples, checking understanding, and choosing an appropriate response.
5. Adapt conversations for direct reports, peers, and senior leaders, accounting for power and organizational context.
6. Agree on next steps and follow-up, and identify routines that encourage useful feedback within their teams.
Program Knowledge Level
This session is designed for state-government executives and senior leaders that strengthens their ability to give useful feedback, receive it with curiosity, and translate difficult conversations into clear expectations and follow-through.
Prerequisite Education and Experience
None.
Advanced Preparation:
None.
Delivery
This in-person training will be capped at 56 people.
Contact Hours/TSBPA CPE Credit
6 hours