Government Quality and Improvement | LBJ School of Public Affairs | The University of Texas at Austin

 
Course Date: NEW DATES!
Tuesday, August 21, 2018 to Friday, August 24, 2018
 
Instructors:
 
David Johnson, Director of Operations and co-founder at ReEngine Consulting, LLC. 
 
Alfredo Mycue, Director of Business Transformation and Rapid Process Improvement at Texas Workforce Commission

 
COURSE DESCRIPTION:
 
Graduates of the Government Quality and Improvement course will be trained and educated on proven improvement principles and tools.  Attendees will be able to lead an improvement project to eliminate backlog, reduce cycle times, improve quality, increase customer satisfaction, and increase cost effectiveness.  The course accomplishes this goal by utilizing proven techniques from Lean, Theory of Constraints, and Six Sigma. 
 
Who is the course designed for?  This instruction is certainly for managers and leaders seeking to master the art of continuous improvement, but it is also for “go to” employees who have a record of substantially contributing to their organization’s mission. 
 
This is a dynamic and rigorous 32-hour lean government course.  It is Socratic instruction with hands-on practical exercises that give students experience and confidence in writing problem statements, mapping processes, recommending changes, and implementing solutions.  Instructor engagement with students continues after the conclusion of the classroom portion, as students are invited to engage in follow-up activities, such as stimulating case studies and practical application exercises. 
 
Graduates of this course will be able to lead an improvement team to:
 
CHARTER IT:  Graduates of this course will be able to develop a structured charter to commission a process improvement project.  Such charters will identify improvement objectives, garner sponsors, identify team-members, and lay out a timeline. 
 
VISION IT:  Develop a vision for “what good looks like” for a governmental function. 
 
MAP IT:  In learning to map out their organization’s processes, attendees will be able to identify sub-processes that can be streamlined, optimized, or eliminated if they add no value. 
 
GAP IT:  Every participant will also learn advanced organizational problem-solving techniques using constraints management.  Students will learn to conduct a gap analysis by examining data, audits, and reports.  This gap analysis helps us find hidden capacity in our organizations.  SWOT, Pareto, root cause, statistical, core conflict, and failure mode effects analysis (FMEA) are just a few of the analytical and quality tools taught in this course. 
 
BUILD IT:  The second half of the course teaches attendees how to reengineer government processes into efficient and effective systems to create win-win-win outcomes.  Students are taught to streamline processes with techniques such as “drum-buffer-rope,” standard work, and value-chain workflow systems.  Graduates can use these skills to help their organizations create more capacity, resulting in high-performing teams capable of accomplishing more with less effort. 
 
LAUNCH IT:  Attendees will learn how to launch the new processes with attendant new standard procedures, visual management systems, and updated team-member roles and responsibilities.  Students will learn how to lead their improvement team to create a high-level and high-quality presentation to senior leadership that “locks in” the reengineered processes and other improvements. 
 
TRACK IT:  Because every improvement is a change, attendees are taught how to implement and manage successful organizational change.  For example, students are taught how to capture changes in an organizational capacity model and turn it into a work-in-process tracking board.  Graduates of the course will be able to create dashboards or scorecards to visually represent the long-term gains from the improvement project.  The course proposes measurements for productivity, quality, financial, timeliness, customer satisfaction, and organizational growth and development. 
 
Whether graduates are chartering, process mapping, or measuring performance, this course is designed to outfit organizations to learn, grow, and continuously improve.